Shipping policy

1. Where we ship

We currently ship to Switzerland and Liechtenstein.

2. Shipping costs

Free shipping on orders from CHF 60. For smaller orders, shipping costs CHF 6.90, always shown at checkout before payment.

3. Delivery times

Delivery is estimated at between 7 and 10 working days from dispatch, which takes place within 2–3 working days of order confirmation.

We work with selected production and logistics partners: this lets us keep prices low, but means longer delivery times than a large warehouse. We would rather tell you before you buy than after.

Orders received at the weekend or on public holidays are processed on the next working day. The times given are estimates and may vary if the courier is delayed.

4. Customs and taxes included

The price you pay at checkout is the final price. Parcels leave from the warehouse of one of our logistics partners abroad: import VAT, any duties and customs clearance are already included and paid by us. You will not be asked for any additional amount on delivery.

If a courier still asks you to pay customs or taxes, contact us at noventrasport@gmail.com before paying: we will sort it out with the courier and, if you have already paid, we will refund the amount.

5. Tracking

As soon as your order ships, you receive an email with the tracking number. If you cannot find it, check your spam folder before writing to us. The sender shown on the parcel may be our logistics partner rather than Noventra Sport: this is normal.

6. Wrong addresses and uncollected parcels

Check your delivery address carefully before confirming your order. If a parcel is returned because the address was incomplete or wrong, or because it was not collected, we can refund the value of the goods but not the shipping costs already incurred.

7. Delays, lost or damaged parcels

If more than 20 working days have passed since order confirmation and the parcel has not arrived, or if the tracking has not moved for more than 10 working days, write to us at noventrasport@gmail.com: we will open a claim with the courier and, if the parcel is lost, we will send a replacement or refund you in full.

If you receive a visibly damaged parcel, photograph it before opening it and send us the pictures.