Terms of service

OVERVIEW
Welcome to Noventra Sport! The terms "we", "us" and "our" refer to Noventra Sport. Noventra Sport operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Noventra Sport is powered by Shopify, which enables us to provide the Services to you.
The terms below, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.
Please read these Terms carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or the Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your place of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address and billing, payment and shipping details. You represent and warrant that all the information you provide in our store is correct, current and complete, and that you have all rights necessary to provide this information.
You are solely responsible for keeping your account credentials secure and for all activity in your account. You may not transfer, sell, assign or license your account to any other person.

SECTION 2 – OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colours or product appearance may differ from how they appear on your screen depending on your device and its settings.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as shown in our online stores.
All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any product we offer on a case-by-case basis per person, region or jurisdiction.

SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. Noventra Sport reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Noventra Sport confirms acceptance. Payment must be received and processed before your order is accepted. Please review your order carefully before submitting it, as Noventra Sport may be unable to accommodate cancellation requests after an order is accepted. If your order is not accepted, is changed or is cancelled, we will try to notify you using the email address, billing address and/or phone number provided at the time of the order.
Returns or exchanges of purchases are possible only in accordance with our Refund Policy.
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 – PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged is the price in effect at the time the order is placed and will be set out in your order confirmation email. The prices published are final prices in Swiss francs (CHF): they include import VAT, customs duties and customs clearance. Shipping costs are shown separately before payment.
Prices published in our online stores may differ from prices in physical stores, in online stores or in other stores operated by third parties. We may offer promotions from time to time that affect pricing and are governed by their own terms, separate from these Terms. If there is a conflict between the terms of a promotion and these Terms, the terms of the promotion take precedence.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiry dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that (i) the credit card information you provide is true, correct and complete, (ii) you are duly authorised to use that credit card for the purchase, (iii) charges incurred by you will be honoured by your credit card company, and (iv) you will pay the charges at the prices posted, including shipping and handling charges and all applicable taxes, if any.

SECTION 5 – SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are non-binding estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs clearance or events beyond our control. For lost or damaged parcels, our Shipping Policy applies.

SECTION 6 – INTELLECTUAL PROPERTY
Our Services – including all trademarks, text, displays, images, graphics, product reviews, video and audio content, and their design, selection and arrangement – are owned by Noventra Sport, its affiliates or licensors and are protected by the applicable laws on patents, copyright and other intellectual property rights.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any content of the Services without our prior written consent. Except as expressly provided in these Terms, nothing herein grants or shall be construed as granting a licence or other rights to any patents, trademarks, copyrights or other intellectual property rights of Noventra Sport, Shopify or any third party. Unauthorised use of the Services may constitute a breach of intellectual property laws. All rights not expressly granted in these Terms are reserved by Noventra Sport.
Noventra Sport's names, logos, product and service names, designs and slogans are trademarks of Noventra Sport or its affiliates or licensors. You must not use these trademarks without the prior written consent of Noventra Sport. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans in the Services are the trademarks of their respective owners.

SECTION 7 – OPTIONAL TOOLS
As part of the Services, you may be given access to customer tools from third parties that we neither monitor nor have any control or input over.
You acknowledge and agree that we provide access to such tools "as is" and "as available", without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which the tools are provided by the relevant third-party providers.
We may also, in the future, offer new features through the Services (including new tools and resources). Such new features shall also be considered part of the Services and are subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third-party functionality). We are not obliged to examine or evaluate the content or accuracy of any third-party materials or websites you access. If you leave the Services to access such third-party materials or websites, you do so at your own risk.
We are not liable for any harm or damages related to your access to any third-party websites, or to your purchase or use of any products, services, resources or content on third-party websites. Please review the policies and practices of third parties carefully and make sure you understand them before you engage in any transaction. Complaints, claims, concerns or questions about third-party products and services should be directed to the relevant third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY
Noventra Sport is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Noventra Sport. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Noventra Sport, including any injury, damage or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with Noventra Sport.

SECTION 10 – PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be found on our website, and certain personal information may also be subject to Shopify's Privacy Policy, available at https://www.shopify.com/legal/privacy. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than the one in which you reside, in order to provide the Services to you. For more details on how we, Shopify and our partners use your personal information, please see our Privacy Policy.

SECTION 11 – FEEDBACK
If you submit, upload, post, email or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial purposes. We may, for example, use our rights under this licence to operate, provide, evaluate, enhance, improve and promote the Services, and to perform our obligations and exercise our rights under these Terms.
You also represent and warrant that (i) you own or have all necessary rights to all Feedback, (ii) you have disclosed any compensation or incentives received in connection with your Feedback, and (iii) your Feedback complies with these Terms. We are and shall be under no obligation (1) to keep your Feedback confidential, (2) to pay you any compensation for your Feedback, or (3) to respond to your Feedback.
We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable, or that infringes any party's intellectual property or these Terms.
You agree that your Feedback will not violate any rights of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your Feedback will not contain libellous, defamatory or otherwise unlawful or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third party.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information in the Services that contains typographical errors, inaccuracies or omissions, including in product descriptions, pricing, promotions, offers, shipping charges, delivery times and availability. We reserve the right to correct any errors, inaccuracies or omissions, to change or update information, or to cancel orders if any information is inaccurate, at any time and without prior notice (including after you have submitted your order).

SECTION 13 – PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or harmful purpose; (b) to violate any international, national, cantonal or local regulations, rules, laws or ordinances; (c) to infringe our intellectual property rights or those of third parties; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate against our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use or re-use any material that does not comply with these Terms; (g) to transmit or procure the sending of any advertising or promotional material, including junk mail, chain letters, spam or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) for any other conduct that restricts or inhibits anyone's use of the Services, or which, as determined by us, may harm Noventra Sport, Shopify or users of the Services or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or any other harmful code that will or may affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm or pretext in the Services; (e) use any robot, spider, scraping tool, data-gathering and extraction tool, automatic device or process, artificial intelligence tool (such as agentic AI) or any automated or manual means to access the Services; or (f) interfere with, circumvent or defeat any security or authorisation features, robots exclusion headers or other measures we use to restrict access to the Services. We reserve the right to suspend, disable or terminate your account at any time without notice if we determine that you have breached any part of these Terms.

SECTION 14 – AGENTS
14.1 This section (Agent Terms) applies if you use, permit, enable or cause an Agent to access, use or interact with the Services. "Agent" means any software or service that acts autonomously or semi-autonomously on behalf of or at the direction of a person or entity, and that can run on the person's behalf or through their device without direct supervision.
14.2 An Agent may access, use or interact with the Services only if it identifies itself at all times and strictly complies with the requirements of section 14.4. In addition, no Agent may access, use or interact with the Services if we have asked that Agent not to do so.
14.3 We may set limits – including through technical measures – on the manner and conditions in which an Agent may access, use and interact with the Services.
14.4 Agents must: (i) identify in all HTTP/HTTPS requests that the request comes from an Agent and state the name of the Agent, by including the following in the request's User-Agent string: "Agent/[name of Agent]"; (ii) not hide or disguise that any access, use or interaction comes from an Agent, for example by (a) imitating human behaviour and interaction patterns or (b) solving or bypassing CAPTCHAs or measures intended to distinguish between computers and humans; (iii) answer truthfully any questions or prompts intended to determine whether interactions come from a human or a computer; (iv) not circumvent or otherwise avoid any measure intended to block, limit, change or control whether and how Agents access, use or interact with the Services.

SECTION 15 – TERMINATION
We may terminate this agreement or your access to the Services (or any part of them) at our sole discretion at any time and without notice; you will remain liable for all amounts due up to and including the date of termination.
The following sections continue to apply after any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature are intended to survive termination.

SECTION 16 – DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of their contents.
EXCEPT AS EXPRESSLY STATED BY NOVENTRA SPORT, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 17 – LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL NOVENTRA SPORT, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

SECTION 18 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Noventra Sport, Shopify and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, payable to any third party due to or arising out of (1) your breach of these Terms or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any indemnifiable claim, provided that a failure to notify you promptly will not relieve you of your obligations unless you are materially prejudiced by it. We may control the defence and settlement of such a claim at your expense, including the choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent, which may not be unreasonably withheld. You will cooperate in the defence of indemnified claims, including by providing relevant documents.

SECTION 19 – SEVERABILITY
If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. This shall not affect the validity and enforceability of any other remaining provisions.

SECTION 20 – WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
These Terms and any policies or operating rules posted by us on this site or in respect of the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including any prior versions of the Terms).
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 21 – ASSIGNMENT
You may not delegate, transfer or assign this agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign or delegate these Terms and our rights and obligations without your consent or notice to you.

SECTION 22 – GOVERNING LAW
These Terms and any separate agreements whereby we provide you with Services are governed by Swiss law. The place of jurisdiction is the registered office of Noventra Sport in Ticino, Switzerland. Consumers domiciled in Switzerland may also bring proceedings at the court of their place of domicile (Art. 32 CPC).

SECTION 23 – HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 – CHANGES TO THE TERMS OF SERVICE
You can review the most current version of the Terms at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes constitutes acceptance of those changes.

SECTION 25 – CONTACT
Questions about the Terms of Service should be sent to noventrasport@gmail.com.